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Terms and Conditions

BOOKINGS
Full payment is required at the time of booking.
Payment will be accepted by way of credit card  (VISA OR MASTERCARD) using EFTPOS or by direct transfer( CONTACT MARCIA).
Bookings will not be confirmed until payment is received and in the case of direct transfer, bookings will be held as “pending” for 48 hours only, to allow for bank delays.
Bookings will be confirmed by email within 24 hours of payment received.

CANCELLATIONS
For cancellations 21 days or more before the booking:
A full refund will apply less an administration fee of $AU50.00
For cancellations less than 21 days:
If re-let, a full refund will apply, less an administration fee of $AU50.00
For single night bookings and multi night bookings not re-let for the entire duration, 1 night’s fee will be charged.
If you wish to cancel a booking and rebook for another date, no charge is incurred if 21 days notice or longer is given.
If you cancel by e-mail, your cancellation is only valid when confirmed by our return e-mail. If you do not receive confirmation within 24 hours you should contact us on 0438053320.

OTHER CONDITIONS
We do not cater for children.
Animals are not permitted.
This is a non-smoking property. In the event of cigarette smoke affecting a room a Cleaning Fee equal to one nights fee will be charged.
Where your use of the property results in damage requiring replacement, repair or unscheduled maintenance you will be liable for costs incurred.

 

 

Enquire Today
Local
Primavera
Phone LogoCall today: 0408 991 280     Location Logo213 Daylesford Road, Ballarat, VIC, 3350
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